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Operational

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Operational

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Metrics

Checkout Load Time

302.96ms




Checkout Load Time

296.57ms




Checkout Load Time

319.83ms




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History (Last 7 days)

Some customers are experiencing issues with our List Subscriptions API for Paddle BillingDegraded Performance

Incident Status

Degraded Performance


Components

Paddle API




April 25, 2024 9:33AM UTC
[Resolved] After a period of monitoring, we can confirm that the issue is fully resolved. With this, the incident is closed. Please reach out to support via sellers@paddle.com should you have any questions or concerns.

April 24, 2024 9:16AM UTC
[Monitoring] Good news - Our engineers implemented a fix and the List Subscriptions API is fully operational again. The cause for this issue was a migration in our database, which impacted the time it took to fetch subscriptions from the database, which in turn impacted the List Subscriptions endpoint and caused timeouts. The issue also impacted some pages in our dashboard, such as the Customer Overview page. Please reach out to our Customer Support team via sellers@paddle.com should you have any questions or concerns.

April 24, 2024 8:52AM UTC
[Identified] Our engineers are currently investigating an issue with our List Subscriptions API for Paddle Billing in both our Sandbox and Production environments. Our engineers have already identified what is causing this and are working on a fix. We will update as soon as we know more.